Reported Crime Incident List

311 Service Requests. The dataset contains locations and attributes of service requests received by the Office of Customer Service Operations of the Office of Unified Communications (OUC) through the Mayor's Call Center (311), citizens web intake, electronic and US mail service or via other methods of communication.

The Customer Service Operations recently upgraded the system of capturing and tracking service requests. As a result there are major changes in classification of service requests, duration days to complete, capturing and tracking performed activities. The dataset shows inspection flag, inspection date,and resolution only for the most recent activity. Please note that the changes affected service requests statuses. The deviation in statistics of open and closed service requests made in old and new systems is expected.

All historic data from 1999 year up to 08/21/09 was migrated to the new system. The old service request numbers are converted into strings '09-########', where 8-digit part after a dash is an old service request number with padded zeroes at the beginning. Example: service request number '23456' is converted into '09-00023456'.

The source database for service requests dataset is automatically accessed every hour Monday to Sunday.

Data and Resources

Additional Info

Field Value
Author Metropolitan Police Department (DC)
Maintainer Citywide Data Warehouse Program
Last Updated October 4, 2017, 13:03 (UTC)
Created September 3, 2016, 13:38 (UTC)